Privacy Policy
At rivifoods.com (“we,” “us,” or “our”), protecting your personal privacy and safeguarding your data is a fundamental priority. We are committed to upholding the highest standards of data protection and transparency in accordance with applicable laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines the principles and practices by which we collect, use, process, and protect your personal data when you interact with our website.
1. Introduction
We value your trust and are fully committed to the responsible management, use, and protection of your personal information. This Privacy Policy explains how we collect, use, share, and store your data, and the rights you have in relation to our processing activities.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users and visitors of rivifoods.com and governs all personal data processed through this website. RIVI Foods is the data controller in relation to all personal data processed through rivifoods.com and can be contacted at [email protected] for all privacy-related inquiries.
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data, depending on your interaction with rivifoods.com:
a) Usage Data
Collected automatically when you use our site, including information such as your IP address, browser type and version, pages visited, time and date of visits, session duration, referral URLs, and interaction logs.
b) Account Data
If you create an account with us, we may collect your full name, email address, mailing address, phone number, and login credentials.
c) Profile Data
We may collect information related to your preferences, product interests, historical orders, reviews, saved delivery addresses, and behavioral patterns on our site.
d) Communication Data
Records of your communication with us, including support requests, contact form submissions, email correspondence, and live chat history.
e) Technical Data
Device model, platform, operating system, system language, screen resolution, and configuration data collected during your interaction with our digital properties.
f) Transaction Data
Details of the purchases or transactions you make through rivifoods.com, which may include billing and shipping information, payment confirmation, and delivery tracking.
g) Preference Data
Marketing preferences, newsletter subscriptions, participation in promotions, feedback entries, and consent to receive targeted communications.
4. Legal Bases for Processing
We process your personal data lawfully and in accordance with applicable data protection regulations. The legal bases for data processing may include:
– Consent: Where you have given explicit permission for the use of your data (e.g., marketing emails).
– Performance of a Contract: Where processing is necessary to fulfill our contractual obligations to you, such as delivering an order.
– Legitimate Interests: For purposes such as fraud prevention, service improvements, or marketing, provided those interests are not overridden by your rights.
– Legal Obligations: Compliance with applicable laws and regulations.
5. Your Rights Under GDPR and CCPA
As a data subject, you are afforded specific rights under applicable law, including:
– Right of Access: You may request confirmation and a copy of the personal data we hold about you.
– Right to Rectification: You can request correction of inaccurate or incomplete personal data.
– Right to Erasure: In certain circumstances, you may request deletion of your personal data (“right to be forgotten”).
– Right to Restriction: You may request temporary restriction of processing.
– Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to the processing of your data on grounds relating to your particular situation.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
– Under CCPA: You have the right to request disclosure or deletion of information collected about you and to opt out of the sale of personal information. We do not sell your personal data.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We employ robust technical and organizational security measures to protect your data. These measures include:
– TLS/SSL encryption of data in transit.
– Regular system and infrastructure backups.
– Role-based access controls to sensitive systems.
– Routine cybersecurity and privacy training for staff.
– Monitoring and incident response protocols.
7. International Data Transfers
We may transfer your personal data to countries outside your jurisdiction, including to the United States or other countries where third-party service providers operate. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other approved legal mechanisms, to protect your data in compliance with GDPR and similar frameworks.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods include:
– Account Data: Retained for the duration of your active account and up to 24 months thereafter.
– Transaction Data: Retained for 7 years to comply with tax and accounting rules.
– Communication Data: Retained for 36 months from last contact.
– Preference Data and marketing consents: Retained until revoked or 2 years following inactivity.
9. Cookie Policy
rivifoods.com uses cookies and similar technologies to enhance user experience and collect usage data. These include:
– Essential Cookies: Necessary for basic site functionality.
– Functional Cookies: Help remember user choices and preferences.
– Analytics Cookies: Track user interactions to improve site performance.
– Performance Cookies: Measure the efficiency of web features and responsiveness.
10. Cookie Management and Compliance
Users may manage cookie preferences via our Cookie Banner when visiting the site or adjust browser settings accordingly. Where required by GDPR, we request explicit consent prior to setting non-essential cookies. Under CCPA, users may opt out of certain tracking technologies. To review or change your consent preferences, visit our Cookie Settings interface accessible on rivifoods.com.
11. Children’s Privacy
Our website is not designed for or directed to children under 13 years of age. We do not knowingly collect personal data from minors under 13. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it promptly.
12. Policy Updates
We reserve the right to amend this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Significant changes will be communicated to users through our website or via direct notification methods where applicable. Regularly reviewing this policy is recommended to stay informed of our privacy practices.
13. Contact Information
If you have questions, concerns, or requests concerning this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://rivifoods.com
We are committed to ensuring compliance with applicable privacy laws and to maintaining your trust by being transparent and accountable in how we manage your data. If you have any questions regarding your personal information or privacy rights, we encourage you to contact our privacy team at [email protected].